WestCX | Case Studies

Extending a Lifeline: Making 988 Possible

Written by WestCX | 3/31/26 6:46 PM

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

 

In situations like these, every second matters. That’s why Vibrant Emotional Health and WestCX made it a priority to make the 988 Suicide & Crisis Lifeline more accessible and faster to respond. Now, help seekers—individuals reaching out for support—can be connected to a counselor in less than 30 seconds, and there are more ways to connect than ever before.

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