Extending a Lifeline: Making 988 Possible

WestCX : 3/31/26 2:46 PM

Case Studies

Extending a Lifeline: Making 988 Possible

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

In situations like these, every second matters. That’s why Vibrant Emotional Health and WestCX made it a priority to make the 988 Suicide & Crisis Lifeline more accessible and faster to respond. Now, help seekers—individuals reaching out for support—can be connected to a counselor in less than 30 seconds, and there are more ways to connect than ever before.

Extending a Lifeline: Making 988 Possible

WestCX: 3/31/26 2:46 PM

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

Case Studies

Olmsted Medical Center Elevates Preventive Care with WestCX

WestCX: 1/5/26 6:41 PM

Olmsted Medical Center (OMC) has been southeastern Minnesota’s hometown healthcare provider since 1949. With more than 1,400 healthcare professionals...

Case Studies

How a Leading Bank Transformed Customer Experience with WestCX

WestCX: 12/12/25 3:35 PM

WestCX delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX : 12/12/25 3:35 PM

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies

How a Leading Bank Transformed Customer Experience with WestCX

WestCX : 12/12/25 3:35 PM

WestCX delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies

The Value of WestCX Reseller and Referral Partnerships

WestCX : 12/12/25 3:34 PM

For more than two decades, the WestCX Partner Program has enabled leading healthcare technology providers to enhance their offerings through...

Case Studies