Extending a Lifeline: Making 988 Possible

Case Studies

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

In situations like these, every second matters. That’s why Vibrant Emotional Health and WestCX made it a priority to make the 988 Suicide & Crisis Lifeline more accessible and faster to respond. Now, help seekers—individuals reaching out for support—can be connected to a counselor in less than 30 seconds, and there are more ways to connect than ever before.

How One of the Nation’s Largest Nonprofit Health Systems Modern

Automated outreach improves patient communication, boosts operational efficiency, and enhances staff experiences.

Case Studies

Modernizing Patient Engagement Across One of New York’s Largest Health Systems

Leveraging automation to unify patient communication across hospitals and clinics to deliver more consistent, connected digital experiences. Building...

Case Studies

How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

WestCX streamlines referral scheduling and enhances patient communication.

Case Studies

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX : 12/12/25, 3:35 PM

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies

How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

WestCX : 7/14/26, 2:19 PM

WestCX streamlines referral scheduling and enhances patient communication.

Case Studies

How a Leading Bank Transformed Customer Experience with WestCX

WestCX : 12/12/25, 3:35 PM

WestCX delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies