Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX : 12/12/25 3:35 PM

Case Studies

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment, and uncovers millions in potential annual savings.

Meeting the Need for Smarter IVR and Self-Service Optimization

As one of the nation’s largest financial institutions, a leading national bank manages millions of customer calls each month across its mortgage, credit card, and auto loan businesses, as well as consumer and small business checking and savings transactions. Seeking to enhance self-service efficiency and reduce customer friction, the bank partnered with WestCX to gain deeper visibility into its IVR performance and uncover opportunities for new automation and improvement of existing self-service.

Extending a Lifeline: Making 988 Possible

WestCX: 3/31/26 2:46 PM

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

Case Studies

Olmsted Medical Center Elevates Preventive Care with WestCX

WestCX: 1/5/26 6:41 PM

Olmsted Medical Center (OMC) has been southeastern Minnesota’s hometown healthcare provider since 1949. With more than 1,400 healthcare professionals...

Case Studies

How a Leading Bank Transformed Customer Experience with WestCX

WestCX: 12/12/25 3:35 PM

WestCX delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies

Extending a Lifeline: Making 988 Possible

WestCX : 3/31/26 2:46 PM

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

Case Studies

Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

WestCX : 12/12/25 3:34 PM

Delivering nearly 2× higher patient engagement and measurable gains in pharmacy efficiency through automated outreach.

Case Studies

How a Leading Bank Transformed Customer Experience with WestCX

WestCX : 12/12/25 3:35 PM

WestCX delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies