Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

Case Studies
Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment, and uncovers millions in potential annual savings.

 
Meeting the Need for Smarter IVR and Self-Service Optimization

 

As one of the nation’s largest financial institutions, a leading national bank manages millions of customer calls each month across its mortgage, credit card, and auto loan businesses, as well as consumer and small business checking and savings transactions. Seeking to enhance self-service efficiency and reduce customer friction, the bank partnered with WestCX to gain deeper visibility into its IVR performance and uncover opportunities for new automation and improvement of existing self-service.

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How One of the Nation’s Largest Nonprofit Health Systems Modern

How One of the Nation’s Largest Nonprofit Health Systems Modern

Automated outreach improves patient communication, boosts operational efficiency, and enhances staff experiences.

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Modernizing Patient Engagement Across One of New York’s Largest Health Systems

Modernizing Patient Engagement Across One of New York’s Largest Health Systems

Leveraging automation to unify patient communication across hospitals and clinics to deliver more consistent, connected digital experiences. Building...

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How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

WestCX streamlines referral scheduling and enhances patient communication.

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Extending a Lifeline: Making 988 Possible

Extending a Lifeline: Making 988 Possible

Picture of WestCX WestCX : 3/31/26, 2:46 PM

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

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How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

Picture of WestCX WestCX : 7/14/26, 2:19 PM

WestCX streamlines referral scheduling and enhances patient communication.

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Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

Picture of WestCX WestCX : 12/12/25, 3:34 PM

Delivering nearly 2× higher patient engagement and measurable gains in pharmacy efficiency through automated outreach.

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