Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

Case Studies

Delivering nearly 2× higher patient engagement and measurable gains in pharmacy efficiency through automated outreach.

A Decades Long Partnership Focused on Pharmacy Success

For nearly 20 years, the retailer has partnered with WestCX to strengthen pharmacy communications and operations. What began as a voice-based outreach program has become a core part of the company’s patient engagement strategy, improving pickup rates, medication adherence.

How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

WestCX streamlines referral scheduling and enhances patient communication.

Case Studies

Extending a Lifeline: Making 988 Possible

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

Case Studies

Olmsted Medical Center Elevates Preventive Care with WestCX

Olmsted Medical Center (OMC) has been southeastern Minnesota’s hometown healthcare provider since 1949. With more than 1,400 healthcare professionals...

Case Studies

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX : 12/12/25, 3:35 PM

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies

How a Leading Children’s Hospital Transformed Patient Outreach with WestCX

WestCX : 12/12/25, 3:35 PM

WestCX delivers automated, personalized communication that simplifies access, lightens staff workload, and fosters a more connected experience for...

Case Studies

Building the Future of Patient Engagement Through a Trusted Collaboration with WestCX

WestCX : 12/12/25, 3:35 PM

Automated, intelligent communication improves patient engagement, reduces manual workloads, and supports enterprise-wide operational efficiency. ...

Case Studies