Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

WestCX : 12/12/25 3:34 PM

Case Studies
Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

Delivering nearly 2× higher patient engagement and measurable gains in pharmacy efficiency through automated outreach.

 

A Decades Long Partnership Focused on Pharmacy Success

 

For nearly 20 years, the retailer has partnered with WestCX to strengthen pharmacy communications and operations. What began as a voice-based outreach program has become a core part of the company’s patient engagement strategy, improving pickup rates, medication adherence.

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Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX : 12/12/25 3:35 PM

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies
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How a Leading Children’s Hospital Transformed Patient Outreach with WestCX

How a Leading Children’s Hospital Transformed Patient Outreach with WestCX

WestCX : 12/12/25 3:35 PM

WestCX delivers automated, personalized communication that simplifies access, lightens staff workload, and fosters a more connected experience for...

Case Studies
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Building the Future of Patient Engagement Through a Trusted Collaboration with WestCX

Building the Future of Patient Engagement Through a Trusted Collaboration with WestCX

WestCX : 12/12/25 3:35 PM

Automated, intelligent communication improves patient engagement, reduces manual workloads, and supports enterprise-wide operational efficiency. ...

Case Studies
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