Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

WestCX : 12/12/25 3:34 PM

Case Studies

Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

Delivering nearly 2× higher patient engagement and measurable gains in pharmacy efficiency through automated outreach.

A Decades Long Partnership Focused on Pharmacy Success

For nearly 20 years, the retailer has partnered with WestCX to strengthen pharmacy communications and operations. What began as a voice-based outreach program has become a core part of the company’s patient engagement strategy, improving pickup rates, medication adherence.

Extending a Lifeline: Making 988 Possible

WestCX: 3/31/26 2:46 PM

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

Case Studies

Olmsted Medical Center Elevates Preventive Care with WestCX

WestCX: 1/5/26 6:41 PM

Olmsted Medical Center (OMC) has been southeastern Minnesota’s hometown healthcare provider since 1949. With more than 1,400 healthcare professionals...

Case Studies

How a Leading Bank Transformed Customer Experience with WestCX

WestCX: 12/12/25 3:35 PM

WestCX delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX : 12/12/25 3:35 PM

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies

How a Leading Children’s Hospital Transformed Patient Outreach with WestCX

WestCX : 12/12/25 3:35 PM

WestCX delivers automated, personalized communication that simplifies access, lightens staff workload, and fosters a more connected experience for...

Case Studies

Building the Future of Patient Engagement Through a Trusted Collaboration with WestCX

WestCX : 12/12/25 3:35 PM

Automated, intelligent communication improves patient engagement, reduces manual workloads, and supports enterprise-wide operational efficiency. ...

Case Studies