Pharmacies
More Pickups. Fewer Missed Refills. Patient Engagement That Makes It All Painless.
WestCX Orchestrate™ is an AI-native platform that takes the refill calls, pickup reminders, and routine patient inquiries off your team's plate, so your pharmacists spend their time on consultations, not callbacks.
Challenges
The Challenges Keeping Pharmacies from Growing Aren't Going Away on Their Own
Unclaimed prescriptions
Every prescription that expires on the shelf is revenue you won't collect.
Routine calls consume your team's day
Routine calls pile up, hold times increase, and your most qualified people spend their afternoons confirming hours and checking refill status.
The silent churn problem
Every missed refill without timely follow-up quietly shrinks your patient base.
Low pickup rates and poor adherence are hard to diagnose without data
Lapsed patients don't flag themselves. By the time low pickup rates show up in a report, the window to intervene has closed.
BEFORE
The Status Quo
A patient calls. Your staff answers, pulls the record, and confirms the order by hand. Repeat 40 times a day.
AFTER
How WestCX Helps
WestCX Orchestrate answers the call, verifies the patient, and routes the refill to your dispensing system. No staff involvement required.
OUTCOME
With up to 80% of routine refill calls handled automatically, there are shorter hold times, fewer interruptions, and pharmacists are back where they belong.
For every team, across every touchpoint
Every Team Has an Important Role in the Patient Experience. Ours is Tying it All Together.
WestCX Orchestrate gives every team in your pharmacy the specific tools they need, without asking anyone to learn a new system or change their workflows.
Handle inbound refill requests and pickup inquiries automatically—so the phone stops interrupting in-store patient care.
Automate pickup reminders and reduce prescription write-offs, turning unclaimed inventory into collected revenue.
Run targeted vaccination and wellness campaigns that fill clinic slots faster with personalized outreach.
Track refill patterns, measure campaign performance, and optimize outreach with end-to-end visibility across every customer journey.
Seamless Integration with the Tools Your Team Relies On
Resources
More on the Platform. More on the Results. More on What's Possible for Your Pharmacy.
View all resourcesPowering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX
Delivering nearly 2× higher patient engagement and measurable gains in pharmacy efficiency through automated outreach.
Credit Union Fraud Prevention: Importance of Early Detection and Alerts
Credit unions spent the last decade making access faster. Members can now open online accounts within minutes, do instant transfers, and land deposits from mobile apps while on the move.
Cross-Selling in Banking: Matching Account Signals to the Right Offer
Ever received a call from your bank trying to sell you an additional product or service? That's cross-selling, a sales technique that aims to convince existing customers to buy something new. While that may appear simple, most banks actually lose the sale before the offer ever has a chance to work.
Effective Call Deflection Strategies to Reduce Repeat Calls
Call deflection is a way to resolve customer issues through self-service channels. It improves your operations and lowers your costs because customers are automatically routed away to resolve their own issues. However, that only works if customers actually get what they want. If they don't, they'll just call back, so you have only added another step in their journey.
See What WestCX Orchestrate Can Do for Your Pharmacy
Discover how WestCX Orchestrate can reduce manual workload, improve patient engagement, and deliver measurable outcomes for your organization.
