WestCX for Pharmacy

Transform Pharmacy Communications With AI-Driven Inbound & Outbound Engagement

WestCX helps pharmacies automate patient engagement to improve adherence, reduce workload, and scale growth — securely and intelligently.

Reduce call volume, improve adherence, and free staff to focus on patient care.

Pharmacy teams are under constant pressure—from staffing shortages to rising patient expectations. WestCX helps you unify patient communications across channels and automate routine interactions so your team spends less time on the phone and more time delivering care.

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Enabling Pharmacies to Deliver More Connected, Impactful Care

Reduce Inbound Call Volume and Average Handle Time

Automate up to 80% of standard inquiries like refills, status checks, and FAQs so staff spend less time on repetitive calls and more on clinical conversations.

Improve Refill Pickup and Medication Adherence

Use timely, personalized outreach and reminders to lift refill rates by 20–35% and support more completed therapy and vaccine series.

Increase Clinic and Immunization Utilization

Orchestrate multi-channel outreach for clinics and vaccinations so more patients schedule and complete appointments, closing care gaps.

Save Staff Hours by Automating Routine Communication

Eliminate manual outreach and repetitive inbound handling, saving thousands of staff hours annually and reducing burnout.

 
Other Platforms
Typical deployment takes months or even years Launch in weeks – fastest in the industry
Many platforms lack dedicated pharmacy compliance and deep privacy controls Enterprise-grade, HIPAA-compliant; built for strict pharmacy compliance
Often siloed or require third-party integration One platform-unified SMS/RCS, voice, chat, and email
Basic or delayed reporting; limited outcome transparency Real-time proof of ROI, fill rates, and patient satisfaction dashboards
CASE STUDY

Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence

Using the WestCX Outreach platform, the retailer automates millions of patient reminders each month. The system delivers timely notifications for prescription pickup reminders, helping patients stay on track while easing staff workload.

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From Manual, Fragmented Communication to Unified, Automated Engagement

With WestCX, pharmacy leaders shift from reactive, labor-intensive communication to proactive, intelligent engagement:
   
  Other Platforms
Go Live Timeline Typical deployment takes months or even years Launch in weeks – fastest in the industry
Security & Compliance Many platforms lack dedicated pharmacy compliance and deep privacy controls Enterprise-grade, HIPAA-compliant; built for strict pharmacy compliance
Engagement Channels
 Often siloed or require third-party integration One Multi Channel Engagement Platform – unified SMS/RCS, voice, chat, and email
Analytics & Reporting
 Basic or delayed reporting; limited outcome transparency Real-time proof of ROI, fill rates, and patient satisfaction dashboards
Inbound Calls
 Heavy reliance on phone calls for refills, status checks, and basic questions Inbound call reduction – conversational AI and digital self service resolve routine requests
Outbound Outreach
 One size fits all blast messages or manual outreach from store teams Personalized outbound outreach – automated, tailored messages drive refill pickups, adherence, and utilization
This enables pharmacy organizations to scale engagement without scaling labor.

Seamless Integration

WestCX integrates with leading pharmacy management systems and communication platforms to unify voice, SMS/RCS, chat, and email in a single solution. Data flows securely between systems so outreach, inbound automation, and reporting work within existing pharmacy workflows—without adding manual steps or switching tools.

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How WestCX Drives Pharmacy Performance

WestCX gives pharmacies an AI-powered engagement layer that automates outreach, personalizes every interaction, and turns everyday tasks into opportunities for growth.
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Conversational AI & Digital Self Service

Answer routine patient questions and manage refill requests automatically—reducing inbound calls and freeing pharmacists and technicians for higher value work.

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Automated Refill & Pickup Engagement

Deliver timely, personalized reminders that increase refill pickup and support long term adherence.

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Clinic & Immunization Campaigns

Promote services like vaccines and health clinics with targeted campaigns that increase utilization and patient participation.

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Analytics & Performance Insights

Understand the impact of every interaction with analytics that connect engagement to operational efficiency and revenue outcomes.

PLAYBOOK

Build Your AI-Powered Pharma Roadmap

Turn everyday pharmacy interactions into a scalable, AI-driven engine for efficiency, safety, and patient loyalty with a clear roadmap built for modern pharmacies. This guide shows how to move from pilots stuck at the front counter to organization-wide AI that measurably improves operations, outcomes, and margins.

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Ready to improve efficiency and patient experience at scale?

Schedule a demo to see how WestCX helps pharmacies boost refills, grow clinical services, and protect margins with automated, personalized engagement.

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