WestCX for Life Sciences

Accelerated Trials. Better Patient Outcomes. Proven ROI.

WestCX helps pharmaceutical companies and clinical trial sponsors automate engagement, orchestrate participant journeys, and drive measurable outcomes — all on a secure, compliant platform.

Trusted by leading life science organizations to manage millions of patient interactions across voice, SMS/RCS, and digital channels.

WestCX helps life sciences organizations replace manual outreach and point solutions with a unified, AI-native engagement layer that drives recruitment, retention, adherence, and quality — while reducing operational burden and advancing equity across trials and patient programs.

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Accelerate Recruitment & Retention

Faster recruitment and higher retention with fewer no‑shows, fewer dropouts, and higher completion rates.

Improve Adherence & Protocol Compliance

Drive stronger participant adherence and strict protocol compliance through AI-powered, multi-channel engagement and timely nudges that keep trials and follow-up on track.

Maximize ROI & Reduce Administrative Burden

Transparent ROI with reduced administrative cost and measurable engagement gains, driven by up to a 90% reduction in manual outreach effort.

Advance Equity with Personalized Engagement

Equity-focused, personalized outreach across languages and channels, ensuring every participant can engage in a way that works for them.


Other Platforms
Typical deployment takes months or even years	Launch in weeks – fastest in the industry
Many platforms lack dedicated pharmacy compliance and deep privacy controls	Enterprise-grade, HIPAA-compliant; built for strict pharmacy compliance
Often siloed or require third-party integration	One platform-unified SMS/RCS, voice, chat, and email
Basic or delayed reporting; limited outcome transparency	Real-time proof of ROI, fill rates, and patient satisfaction dashboards

CASE STUDY

Unifying Patient Communication Across a 24-State Health Network

Delivering streamlined communication, reduced operational complexity, and consistent patient experiences nationwide.


Go Live Timeline	Typical deployment takes months or even years	Launch in weeks – fastest in the industry
Security & Compliance	Many platforms lack dedicated life science compliance and deep privacy controls	Enterprise-grade, HIPAA-compliant; built for strict life science compliance
Engagement Channels	Often siloed or require third-party integration	One platform – unified SMS/RCS, voice, chat, email, and postcards
Analytics & Reporting	Basic or delayed reporting; limited outcome transparency	Real-time proof of ROI, containment rate, and patient satisfaction dashboards

How WestCX Helps Life Sciences Programs Advance Outcomes

WestCX gives life sciences teams an AI-powered engagement layer that automates outreach, personalizes every interaction, and turns everyday communications into actionable outcomes.

AI-Powered Participant Orchestration

Multichannel, Multilingual orchestration of outreach, inquiries, reminders, and support tied to study or program goals.

Conversational AI & Digital Self Service

Virtual agents automate inbound inquiries, FAQs, screening support, and outreach across voice, SMS/RCS, chat, and web — reducing drop-offs and freeing staff to focus on high-value work.

Program-Aligned Engagement

Automated campaigns for recruitment, screening, enrollment, visit reminders, retention, and adherence — launched quickly with pre-built workflows.

Analytics & Optimization

Real-time dashboards highlight engagement drop-offs, benchmark performance, and help tie outreach to outcomes, compliance, and ROI.

PLAYBOOK

Build Your AI-Powered Pharma Roadmap

Turn everyday pharma interactions into a scalable, AI-driven engine for efficiency, safety, and patient loyalty with a clear roadmap built for modern life sciences. This guide shows how to move from pilots stuck at the front counter to organization-wide AI that measurably improves operations, outcomes, and margins.

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Ready to accelerate recruitment, retention, and outcomes across your life sciences portfolio?

Schedule a demo to see how WestCX orchestrates every engagement — from outreach to completion — with compliance, scale, and measurable impact built in.