The AI Communication Platform for Regulated Industries

WestCX unifies Mosaicx and TeleVox to deliver trusted, outcome-driven communication – orchestrating billions of interactions across healthcare and other regulated markets through secure, AI-powered automation.

Regulated communication is complex.
We make it seamless.

From compliance constraints to disconnected data and fragmented channels, regulated industries face unique communication challenges. WestCX simplifies the complexity through AI-native orchestration – delivering the security regulators require and the experience consumers expect. 

About WestCX

Every interaction, from outreach to retention, is orchestrated through our AI communication stack.

Three Layers. One Intelligent Platform.

WestCX unifies every aspect of regulated communication through an AI-native architecture designed for trust, precision, and measurable outcomes.

Evidence Layer
Captures and analyzes data across every interaction, providing the intelligence to measure impact, prove outcomes, and continuously optimize performance.

Optimization Layer
Orchestrates communication with precision, privacy, and compliance, applying policy logic, routing, and personalization to ensure every message reaches the right person, at the right moment.

Engagement Layer

Delivers human-like, multichannel experiences across voice, SMS, chat, email, and web, bridging automation and empathy to drive meaningful results at scale.

Trusted Results Across
Regulated Markets.

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Healthcare Providers

35% reduction in patient no shows

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Payers

15-25% improvement in quality scores (Stars, HEDIS, CAHPS)

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 Pharma

30% increase in Vaccination and Scheduling Rates

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 Pharmacies

35% increase in refill pickup rates through smart reminders

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 Finance

 70%+ containment rate through automated voice solution

Our Purpose

At our core, we believe technology should amplify humanity, not replace it.

Every innovation we pursue and every partnership we build is guided by that belief – shaping a future where communication builds trust, confidence, and better outcomes for all.

Our Values

Innovate with
Purpose

AI must drive measurable, real-world impact.

Champion Our Customers

Every decision starts with the people we serve.

Earn Trust
Always

Privacy, security, and reliability are non-negotiable.

Rise to Every Challenge

We learn fast, adapt faster, and deliver excellence.

Unite and
Amplify

We listen, include and empower – the best solutions come from working together.

Automate the routine,
elevate the human.

 WestCX is redefining what connection means in regulated industries – powering secure, intelligent communication that drives efficiency, trust, and measurable outcomes.

A Portfolio Built For Performance

Mosaicx and TeleVox extend the WestCX platform into specialized markets – delivering intelligent voice, digital outreach, and care communication trusted by top healthcare and enterprise brands

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Mosaicx is a leading cloud-based SaaS solution specializing in customer experience (CX) automation, leveraging cutting-edge conversational AI, machine learning, and natural language processing to deliver seamless, personalized interactions that enhance satisfaction, reduce costs, and improve operational efficiency.

Visit www.mosaicx.com >

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TeleVox has partnered with healthcare, payor, and pharma organizations for over 30 years to provide communication solutions, helping organizations improve patient engagement and care delivery through intelligent outreach and automation.

Visit www.televox.com >

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