WestCX for Enterprise Healthcare Providers

Turn Fragmented Patient Communication into Orchestrated, Equitable Care Journeys

Trusted by leading healthcare providers to manage millions of patient communications.

WestCX helps enterprise providers replace disconnected, siloed solutions and manual outreach with a unified platform that orchestrates patient journeys, automates engagement, and advances equity across every access and service line.

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Enabling Enterprise Healthcare to Deliver More Connected, Impactful Care

Boost Access
& Adherence

Reach patients with personalized, multichannel outreach that improves attendance, preventive care, and follow-up – reducing no-shows by up to 35%.

Accelerate
Care Growth

Increase service utilization with automated reminders and targeted campaigns that drive engagement across system-wide programs.

 

Achieve Clear,
Measurable ROI

See how every step of the patient journey impacts revenue, costs, and experience with unified dashboards that tie digital and automated engagement to outcomes.

Save Thousands
of Staff Hours

Reduce routine work across contact centers, clinics, and back office with AI automation – saving $5,000+ per FTE annually and containing 60% of inbound calls.

 
Other Platforms
Typical deployment takes months or even years Launch in weeks – fastest in the industry
Many platforms lack dedicated pharmacy compliance and deep privacy controls Enterprise-grade, HIPAA-compliant; built for strict pharmacy compliance
Often siloed or require third-party integration One platform-unified SMS/RCS, voice, chat, and email
Basic or delayed reporting; limited outcome transparency Real-time proof of ROI, fill rates, and patient satisfaction dashboards
CASE STUDY

Building the Future of Patient Engagement Through a Trusted Collaboration with WestCX

Learn how one of the nation’s most respected academic health systems has collaborated with WestCX to enhance communication between patients and providers across hospitals, outpatient centers, and community practices, resulting in reduced manual workloads, while supporting enterprise-wide operational efficiency.

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What changes when engagement is orchestrated – not manual?

With WestCX, healthcare providers shift from reactive, labor-intensive communication to proactive, intelligent engagement:
   
  Other Platforms
Go Live Timeline Typical deployment takes months or even years Launch in weeks – fastest in the industry
Security & Compliance Many platforms lack dedicated healthcare compliance and deep privacy controls Enterprise-grade, HIPAA-compliant; built for strict healthcare compliance
Engagement Channels
 Often siloed or require third-party integration One platform – unified SMS/RCS, voice, chat, and email
Analytics & Reporting
 Basic or delayed reporting; limited outcome transparency Real-time proof of ROI, containment rate, and patient satisfaction dashboards
This enables healthcare providers to scale engagement without scaling labor.

Seamless Integration

WestCX seamlessly integrates with leading EHRs, EMRs, and health system communication platforms, enabling hospitals and clinics to orchestrate patient engagement across voice, SMS/RCS, chat, and email from a single platform.

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How WestCX Delivers Connected, AI-Powered Patient Engagement

WestCX gives health systems an AI-powered engagement layer that automates outreach, personalizes every interaction, and turns everyday tasks into opportunities for growth.

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Conversational AI & Digital Self-Service

AI-powered virtual agents manage routine inbound and outbound interactions across voice, SMS/RCS, chat, and email – reducing call volume, shortening wait times, and freeing staff to focus on high-value care.

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Automated Patient Outreach & Care Coordination

Coordinated outreach for appointments, preventive care, follow-ups, and care gap closure improves engagement and adherence while reducing manual follow-up work.

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Targeted Campaigns Across Channels

Drive awareness and participation in screening, immunizations, chronic care programs, and other services across multiple locations with digital campaigns that deliver measurable results.

 

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Analytics & Performance Insights

Leadership-level dashboards surface engagement performance, patient outcomes, and opportunities for optimization by service line, location, and campaign.

 

PLAYBOOK

Build Your AI-Powered Healthcare Roadmap

Turn everyday healthcare interactions into a scalable, AI-driven engine for efficiency, safety, and patient loyalty with a clear roadmap built for modern healthcare providers. This guide shows how to move from pilots stuck at the front counter to organization-wide AI that measurably improves operations, outcomes, and margins.

Download Now >
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Ready to turn care gaps into measurable impact and sustainable growth?

Schedule a demo to see how WestCX orchestrates the entire patient journey for your enterprise – from first touch to final outcome.

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