Health System Delivers Better Experience With Digital Tech

Case Studies
Health System Delivers Better Experience With Digital Tech

WestCX’s unified digital solution automates, streamlines and improves communications, saving $23.5M in annual revenue.

 
Problem

A Midwestern health system needed to fill gaps in their patient communication capabilities. They wanted an all-in-one suite of tools to deliver a high-touch, high-quality experience for their patients. Key to their communication strategy was having the ability to:

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How One of the Nation’s Largest Nonprofit Health Systems Modern

How One of the Nation’s Largest Nonprofit Health Systems Modern

Automated outreach improves patient communication, boosts operational efficiency, and enhances staff experiences.

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Modernizing Patient Engagement Across One of New York’s Largest Health Systems

Modernizing Patient Engagement Across One of New York’s Largest Health Systems

Leveraging automation to unify patient communication across hospitals and clinics to deliver more consistent, connected digital experiences. Building...

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How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

WestCX streamlines referral scheduling and enhances patient communication.

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Building the Future of Patient Engagement Through a Trusted Collaboration with WestCX

Building the Future of Patient Engagement Through a Trusted Collaboration with WestCX

Picture of WestCX WestCX : 12/12/25, 3:35 PM

Automated, intelligent communication improves patient engagement, reduces manual workloads, and supports enterprise-wide operational efficiency. ...

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Extending a Lifeline: Making 988 Possible

Extending a Lifeline: Making 988 Possible

Picture of WestCX WestCX : 3/31/26, 2:46 PM

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

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Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

Picture of WestCX WestCX : 12/12/25, 3:34 PM

Delivering nearly 2× higher patient engagement and measurable gains in pharmacy efficiency through automated outreach.

Case Studies
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