Health System Delivers Better Experience With Digital Tech

Case Studies

WestCX’s unified digital solution automates, streamlines and improves communications, saving $23.5M in annual revenue.

Problem

A Midwestern health system needed to fill gaps in their patient communication capabilities. They wanted an all-in-one suite of tools to deliver a high-touch, high-quality experience for their patients. Key to their communication strategy was having the ability to:

How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

WestCX streamlines referral scheduling and enhances patient communication.

Case Studies

Extending a Lifeline: Making 988 Possible

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

Case Studies

Olmsted Medical Center Elevates Preventive Care with WestCX

Olmsted Medical Center (OMC) has been southeastern Minnesota’s hometown healthcare provider since 1949. With more than 1,400 healthcare professionals...

Case Studies

Building the Future of Patient Engagement Through a Trusted Collaboration with WestCX

WestCX : 12/12/25 3:35 PM

Automated, intelligent communication improves patient engagement, reduces manual workloads, and supports enterprise-wide operational efficiency. ...

Case Studies

Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence with WestCX

WestCX : 12/12/25 3:34 PM

Delivering nearly 2× higher patient engagement and measurable gains in pharmacy efficiency through automated outreach.

Case Studies

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX : 12/12/25 3:35 PM

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies