How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

Case Studies

WestCX streamlines referral scheduling and enhances patient communication.

As one of the nation’s largest academic multispecialty physician practices, the organization has long prioritized timely, seamless access to personalized care. The practice provides patients with the expertise of nearly 2,900 highly regarded physicians, surgeons, dentists, and nurses across more than 230 specialties and subspecialties.

How a Leading Academic Physician Practice Enhances Timely Patient Access Through Automation

WestCX streamlines referral scheduling and enhances patient communication.

Case Studies

Extending a Lifeline: Making 988 Possible

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

Case Studies

Olmsted Medical Center Elevates Preventive Care with WestCX

Olmsted Medical Center (OMC) has been southeastern Minnesota’s hometown healthcare provider since 1949. With more than 1,400 healthcare professionals...

Case Studies

Extending a Lifeline: Making 988 Possible

WestCX : 3/31/26 2:46 PM

When experiencing a mental health crisis, two minutes is too long to wait to talk to a counselor.

Case Studies

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

WestCX : 12/12/25 3:35 PM

WestCX’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies

Unifying Patient Communication Across a 24-State Health Network

WestCX : 12/12/25 3:35 PM

Delivering streamlined communication, reduced operational complexity, and consistent patient experiences nationwide. Connecting Communication...

Case Studies