Cambridge Health Alliance Success Story

Like many healthcare providers in North America, Cambridge Health Alliance (CHA) in Massachusetts understands the importance of investing in technology that enhances the overall patient experience.

One way they have accomplished this is by streamlining the communications process with the loved-ones of their patients during and after medical procedures.

Recently, CHA transitioned to a new patient engagement platform, WestCX’s Enterprise Edition platform, which enables organizations with an EPIC electronic health record (EHR) system to leverage Cadence, MyChart and OpTime to deliver timely patient information and updates in the patient’s preferred language and communication channel (text, email, and phone). Specifically, CHA adopted the Patient Family Notifications workflow.

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