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Turn Epic Data into Action –And Real, Measurable Outcomes.
Epic excels in clinical documentation, workflows, and core transactions. WestCX helps healthcare organizations activate Epic data to drive automated patient engagement and measurable outcomes.
Download the brief to learn how WestCX transforms Epic data into automated, AI-powered, two-way conversations across voice, text, and digital channels –so patients take action and staff spend less time chasing it.
Download the brief Book a demo
whitepaper images
westcx-logo-white
Turn Epic Data into Action –And Real, Measurable Outcomes.
Epic excels in clinical documentation, workflows, and core transactions. WestCX helps healthcare organizations activate Epic data to drive automated patient engagement and measurable outcomes.
Download the brief to learn how WestCX transforms Epic data into automated, AI-powered, two-way conversations across voice, text, and digital channels –so patients take action and staff spend less time chasing it.
whitepaper images
Download the brief Book a demo
Proven by 2,000+ Clients

You’ve optimized Epic. But patient action still breaks down outside the EHR.

Epic excels at being a system of patient record, but engagement doesn’t stop at the chart. Patients miss calls, ignore portals, and overwhelm staff with manual follow-up.

The result? Large data sets, unfinished workflows, and preventable revenue and care gaps.
WestCX closes that gap by transforming Epic signals into automated, multichannel conversations patients actually respond to. 

The EHR Environment

Common Engagement Challenges

Limited channels beyond portal + SMS

Mainly clinical documentation, workflows, and core transactions

Portal adoption and response rates can be low and inconsistent

Complex campaigns often require IT involvement and extra staff time

Even advanced EHRs face limits in modern, consumer-grade engagement

We Activate Your System of Record In 
5 Easy Steps:

We Activate Your System of Record In 
5 Easy Steps:

Step 1: Epic-Aware Connection

We securely integrate with Epic –no workflow replacement, no data compromise.

Step 2: Signal Detection

Clinical, scheduling, and financial events in Epic trigger real-time engagement opportunities.

Step 3: Intelligent Orchestration

AI-powered journeys deliver personalized outreach across voice, SMS/RCS, email, chat, and mail.

Step 4: Two-Way Patient Action

Patients respond on their preferred channels while staff manage exceptions –not volume.

Step 5: Continuous Optimization

Advanced reporting, insights, and governance drive measurable ROI with minimal IT burden. Our team has 30+ years of serving leading healthcare providers.

 Download the integration brief 

See WestCX and Epic working together
Book a demo and see exactly how WestCX turns clinical and scheduling signals from Epic into automated, two-way conversations patients actually respond to.
See WestCX and Epic working together
Book a demo and see exactly how WestCX turns clinical and scheduling signals from Epic into automated, two-way conversations patients actually respond to.