2 min read
There are many ways to stay current on industry advancements, but few are as fun as conferences. When it comes to conversational AI, attending events is definitely one of the best ways for leaders to learn about new technologies, applications, and use cases across industries.
In this entry, we discuss a few of the leading events where you can learn more about the future of conversational AI, meet peers, and stay on top of the latest advancements.
Date: June 9-12, 2025
Location: Las Vegas, NV
Customer Contact Week is the largest customer contact center event in the world. They have multiple types of activities like large conferences, workshops, breakout sessions and more to learn from the top voices in the customer contact industry. If you’re looking for an event to learn more about trends, current processes, and innovative strategies for customer contact, this is the event for you.
Date: Multiple
Location: United States
Customer Contact Week Exchange is part of the CCW event series but it’s a more exclusive, invitation-only event where senior CX and contact leaders connect. The objective of the event is to identify industry trends and benchmarks, create tangible networking opportunities, and find business challenges and opportunities to help leaders succeed.
CCW Exchange conferences occur regularly worldwide. To learn more about the event you want to attend, please visit this site. We recommend the CCW on Emerging Tech, which will occur in San Francisco on March 5-6, 2025.
Date: Oct 28-30, 2024
Location: Arlington, VA
This event focuses on exploring the latest developments in conversational and generative AI. Multiple activities, such as sessions, panels, and workshops, will help attendees learn how AI is shaping customer service, customer experience, and overall communications and operations. If you have the opportunity to attend, you will benefit from learning about industry experts, grow your network, and explore the future of AI-driven interactions.
Date: 25-36 September, 2024
Location: Tiburon, FL
This event focuses on exploring customer experience and how it is evolving. It’s a great event to learn about technologies, insights, strategies, and everything it takes to deliver exceptional customer experiences. If your challenge is to improve your understanding of current trends for CX best practices and how other industry leaders are facing them, this is the right summit for you.
Date: 24-26 September, 2024
Location: Atlanta, GA
The Society of Cable Telecommunications Engineers TechExpo is a legacy event with over 40 editions that inspires and helps technology leaders stay updated on broadband trends. It is currently the largest broadband event in the Americas and is a place for people who want to learn about conversational AI at a more structural level. Among the speakers are individuals from some of the largest telco organizations, such as LIberty, Cable One, and Comcast.
Date: October 22-23, 2024
Location: Toronto
Deep Learning Summit is an event where leaders in the AI space share some of their most innovative ideas around the industry. This is an excellent summit to interact with other business leaders, technologists, data scientists, and entrepreneurs working in the deep learning industry and pushing it forward. If you want to learn more about smart artificial intelligence best practices and how to integrate them into your organization, this is a great event to attend.
Date: October 1-2, 2024
Location: Santa Clara, CA
This event focuses on connecting IT and CX professionals to find ways to integrate AI technologies with overall business goals and needs. It has three primary tracks: AI for CX, AI for Productivity, and AI for IT management, and keynotes from Walmart, USAA, and Deloitte. Among its top topics are personalization, AI applications for CX, personal assistants, AI governance, and more.
As we look towards 2025, integrating conversational AI is a core technological advantage for enterprises CX. At WestCX, we provide insights, guidance, and solutions informed by the latest developments in AI and customer service technology.
To learn more about how our virtual agents can transform your business, please request a demo. Check out our events page to find us at one of our upcoming events.
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