WestCX

7 min read

How Automated Patient Payment Reminders Are Transforming Healthcare Billing

Healthcare providers want to collect payments faster but patients often don't know what they owe or how to pay. This is a common problem in healthcare billing. Paper statements arrive weeks after a visit and get buried in a stack of mail. They also...

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8 min read

Effective Payer Member Engagement: Strategies and Best Practices

Most payers tend to measure engagement by what’s easy to count. But touchpoints, portal logins, and outreach volume don’t say much about whether a...

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6 min read

Disease Management Solutions: The Integral Role of Patient Communication and Engagement

Nearly half of all patients don’t take their medications as prescribed. A significant share never even fills the first prescription. That’s the...

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